Job Title : Technical Support

Location : Atlanta, GA

Duration : 12+ Months Contract

Job Description:

Selected candidates must be able to independently provide Audio Visual, web/video cast to small and large groups that include GDOT State Board, Commissioner and executive staff. Must have strong customer service skills and be able to make decisions quickly and under pressure in support of high ranking individuals and audiences. Troubleshoot complex audio and visual camera software problems and provide solutions. Follow-up with all customers to ensure problems are resolved. Document any new solutions or problems and submit to management. Communicate any problems or negative customer interactions to management.

Required skills 2yrs experience:

Windows 7 and 10 Professional (Install, configure and trouble shoot)

Microsoft Office 2007 or higher Professional or greater (Install, configure and trouble shoot)

Experience with PolyCom and/or Cisco Tandberg Encoders/decoders, cameras and bridges

Extensive knowledge implementing video/webcast over LAN and WAN networks

Able to identify and implement configuration changes to web/video cast servers for multi stream events

Working knowledge of Cisco wireless and VPN technologies, TCP/IP addressing

Troubleshooting network load and bandwidth issues related to video conference/webcasting

Working knowledge of various printers (installation and configuration)

Excellent grasp of the English Language.

Ability to communicate information to appropriate persons

Excellent customer service skills

Enthusiasm

Attention to detail.

Communicates easily with non-technical individuals.

Ability to work in a team environment.

Must have effective interpersonal skills

Ability to prioritize all tasks, projects, job duties

Ability to utilize time management skills and able to multitask

Must have excellent questioning skills as well as the ability to identify, isolate and communicate problems from and to all levels of customer base and staff