Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed.
effective communication skills including active listening, asking appropriate questions, clarifying the issues and expressing oneself clearly.
analysis and problem assessment skills demonstrated by the ability to collect the necessary information to identify key issues and identify cause-effect relationships
adaptability including the ability to perform efficiently in different environments and with diverse tasks and people
stress tolerance and the ability to maintain satisfactory work standards under pressure
in-depth product knowledge including proactive learning and understanding
Trainings